Refund policy


We have a 30-day return request period, which means you have 30 days after receiving your item to contact us regarding any issues.

Please note that we do not accept returns or offer refunds for change of mind, incorrect orders, or personal preferences.

If you believe there is an issue with your order, please contact us at dyk12961@gmail.com before returning any item.

Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery. If your item is:

  • Defective

  • Damaged during shipping

  • Incorrect (you received the wrong item)

Please contact us immediately at dyk12961@gmail.com with your order number and clear photos of the issue.

Once we verify the problem, we will issue a full refund to your original payment method. In some cases, we may not require you to return the defective item.

Return Authorization

Returns will only be accepted after prior approval from our customer support team.

If a return is authorized, we will provide instructions on how and where to send your package. Items returned without first contacting us will not be accepted.

Return address:
[INSERT RETURN ADDRESS]

Non-Returnable Items

The following items cannot be returned or refunded unless they are defective or damaged upon arrival:

  • Sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Beauty and personal care products

  • Perishable goods (such as food, flowers, or plants)

  • Hazardous materials, flammable liquids, or gases

Exchanges

We do not offer direct exchanges. If an exchange is approved, our support team will provide the appropriate solution based on your case.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of delivery, provided the item is unused, in its original condition and packaging, and complies with applicable consumer protection laws.

This right does not affect your statutory rights regarding defective or damaged products.

Refunds

Refunds are only available if the product is confirmed to be defective, damaged, or if you received the wrong item.

Once we receive and review your claim, we will notify you of the outcome. If your claim is approved, a full refund will be issued to your original payment method within approximately 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at dyk12961@gmail.com.